Vacancy

Warranty & Helpdesk Administrator

Women are encouraged to apply

Closing Date: Friday, 29 July 2022

Managed IT as a service.JPG

  • Managed warranty claims and returns for a product portfolio, including coordinating with vendor to expedite replacements or repairs.

  • Provided customer support via phone, email, and web chat regarding warranties and other technical issues related to their units in the warranty centre.

  • Tracked warranty data using spreadsheets and assisted with preparation of quarterly reports on warranty activity by vendor/product line.

  • Assisted with development of new processes that improved efficiency within the department as well as cross-functional collaboration between departments (e.g., Finance).

  • Open and review Service Desk Calls; ensuring the customer provides an appropriate level of information.

  • Allocate Service Desk Calls to appropriate queue/consultant.

  • Ensure that Service Desk Calls are monitored in-line with SLAs and updated efficiently and effectively.  

  • Proactively communicate with the business in order to provide updates on outstanding incidents and projects.

  • Assist in the investigation and resolution of issues relating to applications in order to assist the team in providing a high level of customer service.

  • Build and maintain strong working relationships with key business users, colleagues and support bodies in order to provide a professional customer service approach

  • Work positively and communicate professionally across teams in order to make an effective contribution to team tasks and team spirit

  • IT related qualification required.

  • Knowledge of Computer and printer hardware will be an added advantage.

  • Administration will be required.

  • Ability to stay helpful, polite, and confident, and have the resources to resolve customer issues.

  • Comfortable working with other members of the sales team to support their process and goals.

  • Ability to manage inventory, adhere to a schedule, and gather updates from the production team.

  • Experience with customer relationship management (CRM) software to build and maintain client and customer databases will be an advantage.

  • Excellent knowledge of customer service and sales standards.

  • Ability to multitask, prioritize, organize, meet deadlines, be dependable, and stay flexible.

 

 

Warranty Administration

Helpdesk Administration

Education and Skills requirements

Want to apply for the position?

Email us today!

Closing Date:

Friday, 29 July 2022